For international returns, we will not accept customs charges. Mark your package as "Goods Returned Under Warranty" before sending.
We created StyleMissus to make you look glam and fabulous. We hope you enjoy your purchase, but understand that mistakes happen when you can’t try the garments on before buying. If you are unhappy with your purchase, we offer returns for store credit in the form of a StyleMissus E-Gift Card for use on a future purchase. E-Gift Cards never expire!
We do not accept exchanges because we can't ensure you will be issued the style/size you desire by the time the returned items come back to the warehouse. If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.
- Merchandise must be returned within 30 days of the customer receiving the order.
- Returns must be received in new condition; unused, unworn, unwashed with the original tags attached. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
- Any products marked ‘FINAL SALE' cannot be returned.
- All footwear returns must include the original shoebox in its original condition, without postal labels.
- Due to hygiene concerns the following cannot be returned: swimwear, intimates, bodysuits, stockings, hair accessories, hats, earrings/jewelry, cosmetic/beauty products including self-tanners.
Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
Gift cards cannot be returned or refunded.
RETURNS STEP BY STEP:
1. Download and print the returns form below (You'll need your email & order number)
2. Complete the form and send it to us along with your return.
StyleMissus is not responsible for the cost of return shipping.
Customers are urged to purchase tracking of their return. If the parcel is lost on its way to us, our Customer Service team will have limited compensation options.
Once we get your package, we'll inspect and issue you store credit within 3-7 business days of receiving your return.
- Store credit can only be used at stylemissus.com
- Store credit cannot be transferred to another person or account.
- Please treat store credit like cash.
- Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
- Store credit never expires.
- Your use of store credit constitutes your agreement to our Terms & Conditions.
- You can view your store credit balance by logging into your StyleMissus account.
The StyleMissus team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a defect/damage, please contact us at firstname.lastname@example.org as soon as possible. Please send us a message along with photos of the incorrect/damaged item.
Return the damaged item, and we will issue you store credit via E-Gift Card and you can repurchase the item if desired. Once we receive your package, we will email you with a store credit code in the form of an E-Gift Card in the amount of your damaged item, plus the cost of shipping the return up to a maximum of $10.00 USD.
Refunds cannot be guaranteed without prior photographic evidence of the fault.