StyleMissus Help Center

StyleMissus offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards, and store credit via StyleMissus E-Gift Cards.We even accept payments via digital walles like Apple Pay and Amazon Pay. (yay!)

Card troubleshooting:

•     Double-check all card info
•     Confirm your billing address (especially your zip code!)
•     Still not working? Contact your financial institution and make sure they have the correct info and your card has been approved to make online purchases.

Other options:

•     Use another card
•     Go back to your shopping cart page and click the Amazon Pay button so you can login and pay with your Amazon account (simple & sweet!)

A few possible reasons as to why your order was cancelled/refunded:

• You did not respond to an important email from StyleMissus regarding a time sensitive email.

• You may have placed a duplicate order and we automatically refunded it to make sure you were not charged twice.

• Order was flagged as "Highly Fraudulent" and was refunded (in this case, please place an order again and provide us with the following information in the 'Notes' section during checkout):
  

• E-mail Address

• Billing Address

• Last 4 Digits of Credit Card/Debit Card Used

Your debit / credit card will only be charged once.

If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and is 'pending' (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

A couple things could be the issue:

•     Credit card information
  
•     Billing or shipping address
  

Please double check your entering in the exact address associated with your card. Most times it is a simple typo, a zip code discrepancy, or not listing the apartment number! 

"Unfulfilled" just means that we successfully received your order! Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information and your order status will change to "Fulfilled."

Unfortunately, we cannot add anything to an existing order. Please place a new order for the new item.

As soon as your order ships, you will receive an email confirmation* to the email address you entered during checkout. You can also check your order status by signing into your account on our website.

*If you did not receive an email, please check your spam folder and add support@stylemissus.com to your safe sender list. Alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Care team by emailing support@stylemissus.com

We get these prices from our manufacturer suggested retail prices or from competitor analysis.

In the event we need to verify your order or need to contact you regarding your order, we will email you with further instructions. If we are unable to reach you after 5 business days, we will cancel your order and issue a refund to the credit card used.

Helpful Hint: if you receive a message from StyleMissus, please contact us as soon as possible to avoid having your order cancelled.

For more information on our shipping rates, please click HERE!

Once you place an order, you will receive an order confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email which will include your tracking number and a link to follow the journey of your package.

You can also track the real-time status of your package delivery anytime by tapping the Chat icon on the bottom right of the page and then the Track Orders button. Just enter the email address you used during checkout and your order number (which you'd have received in an order confirmation email).

If you have any concerns, please contact us.

Processing time varies between 1-3 days before the order is shipped.

Most packages are prepared within 48 hours, but if our warehouse is exceptionally backed up processing times may go up to 4 business days following the day you placed your order. If your order has been processing for more than 4 business days, please contact us at support@stylemissus.com and we'll prioritize your order to be sent out pronto.

Please notify us at Customer Service (support@stylemissus.com) ASAP if you have entered your address incorrectly during checkout.

If your package has already left our facility, please see if USPS (for US customers) can intercept your package before returning the package back to our facility. You can read more about it here: https://www.usps.com/manage/package-intercept.htm  We apologize for the inconvenience, but there isn't a similar service for International Customers.

All orders that have been shipped to an incorrect address will be the customer's responsibility for paying for the shipping fees associated with the order. Once the package returns to our facility, we will refund the order for the total amount that was spent on the payment (minus shipping fees).

StyleMissus will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.

Depending on the size of your order, it may arrive in separate packages possibly 2~4 business days apart. We may do this to shorten processing and shipping times so you get your products faster.

We know how important your order is! StyleMissus provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

If the package is still not found, StyleMissus will reimburse you for the full amount that was spent on the merchandise in the form of store credit (minus shipping and handling). A tracking link with the "Delivered" message confirms that what we sent out has arrived at the address you provided, but we will cover your cost with store credit in this specific scenario.

Shipping fees are non-refundable unless you received a damaged item. Please see the Returns section below for steps on damaged items.

Sorry dear! Only ONE code may be used per order.

Enter your coupon code in the "Gift Card or Discount Code" section during the checkout process. Hit apply and the discount amount will be reflected on the order total immediately!

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

I got you gal! We offer many promotional codes on our Facebook, Instagram and Pinterest pages. We also offer a 10% promo code for customers who sign up for our email. Like, follow, and sign up now to be the first to know about our sales and promotions!

If you are not 100% happy or satisfied for any reason after receiving our products, we offer returns for store credit within 14 days of package delivery. Please refer to our Return Policy for detailed information and procedure.

Firstly, we're very sorry you didn't get what you ordered.

The StyleMissus team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a defect/damage, please contact us at support@stylemissus.com as soon as possible. Please send us a message along with photos of the incorrect/damaged item. 

Return the damaged item, and we will issue you store credit via E-Gift Card and you can repurchase the item if desired. Once we receive your package, we will email you with a store credit code in the form of an E-Gift Card in the amount of your damaged item, plus the cost of shipping the return up to a maximum of $10.00 USD.

Refunds cannot be guaranteed without prior photographic evidence of the fault.

Please be aware that most of our clothing is regular sizing, along with some dresses and shapewear in Plus-size. Refer to the measurements chart for each individual product to determine the best size for you.

Our style gals do their best to include accurate details and features of each item in the product descriptions and the Sizing & Fit tab. 

If you have questions regarding sizing or any other information on a specific item, please refer to the product measurements. You may also Live Chat with us using the Chat button on the bottom of your screen, on Facebook Messenger (@stylemissusdotcom) or email support@stylemissus.com for specific size/styling advice.

Yes! Use the tips below to help find the best size for you! Remember: when comparing your measurements to those listed on the site, make sure to check if the fabric is stretchy or not. If it is, it can stretch an inch or more. 

Bust: Wrap the measuring tape loosely around the fullest part of your bust to ensure a comfortable fit. 

Waist: Measure the narrowest part of your natural waist, holding the measuring tape loose enough to fit comfortably. 

Hips: Drape the measuring tape around the widest part of your hips, resting the tape comfortably against your body. 

Length: For tops and dresses, measure from the top of your shoulder to the hem. For strapless dresses, measure from the highest part of the neckline to the hem. For pants and skirts, measure from the top of the waist to the hem. 

Sleeve: With your arm outstretched, measure from the base of your neck to the end of the sleeve hem to determine where the sleeve length will fall on you.

We are located in the United States.

Our address is: 2637 E Atlantic Blvd #25176 Pompano Beach, FL 33062

You can contact us by simply sending a quick email anytime to support@stylemissus.com

You can also send us a message using our Contact Us form